Privacy and Cookies policy
We understand the importance of privacy. Therefore, we are committed to ensure the measures that protects your personal information when you visit us or have decided to share your data with us. The following information is designed to help visitors, partners, customers and applicants understand what information we collect from our sites and how we handle and use the information after that.
This Privacy and Cookies Policy explains our practices, including your choices and rights, regarding the collection, use, and processing of certain information, including your personal information,
This Policy is extended and applied to all websites owned and/or managed by Synami.
In the case you provide and share information for the purposes of interaction with a particular Synami entity (for example, sending a CV on our Career site for job application in a specific Synami entity), then such Synami entity shall be deemed your data controller and the respective local supervising data protection authority shall be the corresponding authority. In order to achieve high level of protection of your data, we have established safeguards and measures on group level and applied them so adequate organization, administrative and technical protection is achieved and applied through our corporate and intercompany policies. For questions specifically about this Policy, or our collection and/or processing of your personal information, cookies or similar technologies, please contact us by email at [email protected]. You may also contact the Group Data Protection Officer at [email protected] or send a letter via traditional post at: Synami Data Protection Officer – 11-ti Oktomvri 33A, 1000 Skopje, North Macedonia
- When applying for a job position or contact us through our Career site
- When downloading trial, brochure for services and products offered or purchasing a product offered online
- When you contact us via our websites for possible business cooperation or contact us by sending e-mail to any of our contact mail addresses on the Sites
- Download Trial Web Form
- Schedule Demo Web Form
- Request for price quotes Form
- Contact Support Form
- Login for Online products via third party storage such as Google Drive, DropBox, Box,One Drive and Yandex,
- Webinar participation conducted through third party solutions
- Device characteristics (such as type of Device), statistics on page views, referral URLs, IP address (which may tell us your general location);
How does Synami transfer information about you to other countries? Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Policy, and as permitted by GDPR and the applicable laws on data protection.
In this section, we have summed up the rights that you have. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read this Policy in full, as well as if needed further relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights with regard to your personal data are:
1) the right to access;
2) the right to rectification;
3) the right to erasure;
4) the right to restrict processing;
5) the right to data portability;
6) the right to complain to a supervisory authority; and
7) the right to withdraw consent.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some cases, you have the right to the erasure of your personal data without undue delay. Those circumstances include:
- the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
- you withdraw consent to consent-based processing;
- the processing is for direct marketing purposes;
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation or contract; or
- for the establishment, exercise or defense of legal claims.
- you contest the accuracy of the personal data;
- processing is unlawful but you oppose erasure;
- we no longer need the personal data for the purposes of our processing,
- but you require personal data for the establishment, exercise or defense of legal claims;
- and you have objected to processing, pending the verification of that objection.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party/p>
If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information is not compliant with applicable regulation, you have a right to lodge a complaint with our leading authority responsible for data protection. You may do so in the local data protection authority in your habitual residence, your place of work or the place of the considered noncompliance occurred.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
We will only retain your personal data for as long as is reasonably necessary for the applicable purpose or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information. Should any personal data held by us no longer be required to be retained, we undertake to take reasonable steps to destroy or de-identify any personal data after a reasonable period of time has elapsed.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, impossible or absurd, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Policy.
While no one in today’s world and technological growth, including us, can’t guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal data to prevent unauthorized access to it, through the use of appropriate technology and internal procedures. We take a number of steps to protect your information from unauthorized access, use or alteration and unlawful destruction, including where appropriate:
-Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information
-Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)
-Putting in place physical, electronic, and procedural safeguards in line with industry standards
Any contact you initiate with us via the Sites, whether submitting an application or an enquiry on a corresponding form, will always be encrypted. However, Synami cannot accept any liability for e-mails sent via your respective service provider. When using this form of contact, please ensure that your message is encrypted. Please note that any information that is sent unencrypted is not protected from third-party access.
From time-to-time we collect information via surveys or for participation of any contests organized by us on the Sites. Participation in these surveys and/or contests is completely voluntary. You may choose whether or not to participate and thereby disclose any information about you. Information requested may include contact information (such as name and shipping address), and/or demographic or similar information. By agreeing to participate in the survey, appropriate consent based opt in will apply.
We will update this Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect). Your continued use of the Sites after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Policy, please do not use the Sites. This Policy shall take effect on the date of public announcement. Any updates related with the GDPR shall be in effect as of May 25th 2018. Last Updated: 03.10.2021
We will update this Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect).
Your continued use of the Sites after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Policy, please do not use the Sites.
This Policy shall take effect on the date of public announcement. Any updates related with the GDPR shall be in effect as of May 25th 2018.
Last Updated: 03.10.2021